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FAQ: PAYMENT AND DELIVERY / WHERE IS MY KEY?
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NorthReston001
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Joined: 28 Mar 2005
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Location: England

PostPosted: Sat Jun 28, 2008 11:04 am    Post subject: FAQ: PAYMENT AND DELIVERY / WHERE IS MY KEY? Reply with quote

Please read this before going "ZOMG WHERE IS MY KEY".

Firstly, there are several payment options, which vary in speed. Credit card transactions are normally instant, but can take a few days depending on your bank's security and the location of your bank. Bank transfers take arround 5 working days, but again this may take longer for security checks..

Once your paymen has been cleared by your bank, ben will manually dispatch your key via email. Please be aware that he must manually process each key, and at the moment he is obviously getting alot of orders. Please also be aware that he isn't available 24 hours a day, so he can't always send a key instantly.

How long will it take to get your key?

Well, here's a rough estimate.

Credit card -> 48 hours (Depending on your bank. Some banks seem to take a long time..)
Bank transfer/other -> up to 5 working days + 48 hours (Again, it depends on your bank. Some banks seem to take a longer than others for security checks)


So, no more "where is my key" posts please. Your key will be dispatched as soon as your payment is cleared..

Edited by Russ, 08/07/2008 21:41


Last edited by NorthReston001 on Tue Jul 08, 2008 8:42 pm; edited 1 time in total
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Bartjex88



Joined: 01 Jan 2006
Posts: 443
Location: BelgiŽ

PostPosted: Sun Jun 29, 2008 11:53 pm    Post subject: Reply with quote

thx rusty to inform us
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love2farm



Joined: 05 Jul 2008
Posts: 36

PostPosted: Sun Jul 06, 2008 7:56 am    Post subject: Reply with quote

this is kinda a were is my key question but not realy
i just havent got anything after paying with credit card or i think i paid.
but i havent got anything after day 2 and i know ben has been on the last few days or tonight atleast and i was just wanting to check that i paid

i got a receipt and stuff but when i last bought st it was through something other than paypal and i clicked pay by credit card but then it wanted to make me make and account i was just checking that ben got my money or if i need to do it again?

thank you for your help
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FERGIE44



Joined: 17 Aug 2007
Posts: 49

PostPosted: Sun Jul 06, 2008 11:53 am    Post subject: Reply with quote

i duno whathappened but i got mine in bout 12 hours so send an email to the support team
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love2farm



Joined: 05 Jul 2008
Posts: 36

PostPosted: Mon Jul 07, 2008 4:24 am    Post subject: Reply with quote

yup i got it now i just wanted to check that is how everyone else had paid with credit card
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John Deere farming



Joined: 04 Jul 2008
Posts: 433
Location: Ohio

PostPosted: Mon Jul 07, 2008 9:23 pm    Post subject: Reply with quote

wow i got mine in about 6 hours!
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Canadian Farmer



Joined: 05 Nov 2007
Posts: 221
Location: Nova Scotia, Canada

PostPosted: Mon Jul 07, 2008 10:05 pm    Post subject: Reply with quote

it's been 10 days now for me hopefully i'll get it tomorrow
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8v92
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Joined: 13 Feb 2008
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PostPosted: Tue Jul 08, 2008 2:22 pm    Post subject: Reply with quote

Canadian Farmer wrote:
it's been 10 days now for me hopefully i'll get it tomorrow



wow dude, you still haven't got it yet? You ordered it on the 28th of june!
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Canadian Farmer



Joined: 05 Nov 2007
Posts: 221
Location: Nova Scotia, Canada

PostPosted: Tue Jul 08, 2008 7:19 pm    Post subject: Reply with quote

yeah and i still don't have it if i don't get it by tomorrow i'm gunna be pi**ed i know ben has alot to do now and all thies orders coming in
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NorthReston001
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PostPosted: Tue Jul 08, 2008 8:39 pm    Post subject: Reply with quote

That's enough now.

There's no gurentee of how quick your key will come. It depends on the speed of your bank, NOT ben.

The reason your key is delayed is probably for security checks at the bank. Each bank must ensure that your payment is within money laundering guidelines. If ben has been receiving alot of money recently, he is probably getting extra security checks to make sure he isn't money laundering.

Please, be patient, there's nothing we can do about this. So please don't make it feel like it's our fault Mad
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Canadian Farmer



Joined: 05 Nov 2007
Posts: 221
Location: Nova Scotia, Canada

PostPosted: Tue Jul 08, 2008 10:38 pm    Post subject: Reply with quote

oh no i'm not saying it's your guys fault i know with an echeck it takes awile, i just want to play it because you guys have done an awesome job with this new version
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nieser



Joined: 30 Jul 2008
Posts: 11

PostPosted: Wed Jul 30, 2008 4:56 pm    Post subject: Reply with quote

the key says within' 48 hours
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rossf93



Joined: 22 Dec 2007
Posts: 255
Location: donisthorpe, midlands

PostPosted: Wed Jul 30, 2008 4:57 pm    Post subject: Reply with quote

depending on the baks read after that it says some are slower than other!
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nieser



Joined: 30 Jul 2008
Posts: 11

PostPosted: Wed Jul 30, 2008 4:58 pm    Post subject: Reply with quote

My cousin said his came in lik 2 hours
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rossf93



Joined: 22 Dec 2007
Posts: 255
Location: donisthorpe, midlands

PostPosted: Wed Jul 30, 2008 4:58 pm    Post subject: Reply with quote

sometimes it does if bens not online he cant send u one
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